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This question is answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 5 - Pages: 1 - Last Post: Feb 13, 2017 1:22 PM by: Umit Guler Threads: [ Previous | Next ]
Matt Taylor

Posts: 3
Registered: 5/16/12
Appliance Initializing - 4800
Posted: Jun 11, 2012 12:09 PM
 
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We have just purchased two of these units. Both were functioning normally in a lab environment with a basic config that allowed management, ping, http and telnet through the devices, prior to full configuration and live deployment.

Both were powered down over the weekend and switched back on at the start of the working week.

Now the LCD panel of one of the devices displays "Appliance initializing. Please wait...", along with a perpetually scrolling progress bar, but it does not continue beyond this. There is no evidence of POST activity via the console connection and the device cannot be pinged on any of the configured interfaces. Subsequent power cycles of this device result in the same.

The other device is functioning normally.

Has anyone encountered this before? Is there anything that can be done to bring the unit back to life or has it failed?

Any advice appreciated.

Matt

Etienne Simard

Posts: 6
Registered: 9/27/11
Re: Appliance Initializing - 4800
Posted: Jul 17, 2012 8:21 PM   in response to: Matt Taylor
 
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Did you do a graceful shutdown of the appliances? Secure platform is really like a glorified linux so it`s not like a true network appliance that you can power cycle at any time without creating problems on the file system.

You need to reboot while connected to the console to see what`s going on. You might be able to load another image or do something else like troubleshooting from the menu(I`ve seen an appliance stuck at a fsck after a non graceful shutdown).

If it does not work, you can re-install the image on the appliance from that menu with the 2 pre-loaded images or load a newer image from external media.

Matt Taylor

Posts: 3
Registered: 5/16/12
Re: Appliance Initializing - 4800
Posted: Jul 24, 2012 2:29 PM   in response to: Etienne Simard
 
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Thanks for your response.

As you'll note, I mentioned that there were no signs of life from the console connection at all. Not even a peep. As a result there was no option of reinstalling/troubleshooting/anything.

The unit was eventually replaced.

Regards

Tom Warsal

Posts: 1
Registered: 8/21/12
Re: Appliance Initializing - 4800
Posted: May 29, 2013 2:12 AM   in response to: Matt Taylor
 
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We have a similar appliance the 4600 one - when this happens, its due to not shutting down properly and that is just powering off the appliance - If there is no sign of life then might do a re install of the version image.

cheers

Mariama IBRAHIM...

Posts: 1
Registered: 3/3/16
Re: Appliance Initializing - 4800
Posted: Mar 7, 2016 1:16 PM   in response to: Tom Warsal
 
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Hello All,

I have the same issue as mensionned bellow. I've tried to clean install Gaia OS on a 4400 appliance running on SecurePlateform. When starting the appliance, it stay blocked on " Appliance starting, Please wait checkpoint"

Did you succed in fixing your issue ?

Thanks,

Umit Guler

Posts: 1
Registered: 6/21/11
Re: Appliance Initializing - 4800
Posted: Feb 13, 2017 1:22 PM   in response to: Mariama IBRAHIM...
 
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Hi,
Did you solve the issue? I have also same problem with 13500 appliance, POST process not passed.
Umit

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