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Thread: Mobile Access - User is unauthorized

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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 4 - Pages: 1 - Last Post: Mar 18, 2017 4:52 PM by: Makarand Thite Threads: [ Previous | Next ]
Roy Smith

Posts: 2
Registered: 1/22/14
Mobile Access - User is unauthorized
Posted: Jul 23, 2015 7:06 PM
 
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Hi

We have 2 appliances in 2 separate datacentres. The appliance in our primary DC had mobile access
installed and was working fine. We recently installed mobile access on the appliance in the other DC.

Since then, we have had intermittent issues logging on to the mobile access portal. When you log in it returns a "user is unauthorised" message. If you try again it may either fail or succeed. This appears to be quite random.

This issue seems to have happened since enabling mobile access on the second appliance, but I'm not sure this is related or just a coincidence.

Has anyone come across this issue before? Anyone got any ideas?

Thanks in advance.

Eber Aparecido ...

Posts: 7
Registered: 3/25/15
Re: Mobile Access - User is unauthorized
Posted: Apr 8, 2016 11:43 PM   in response to: Roy Smith
 
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Hi,

You check Mobile access option "Policy"?

Best regards,

Eber

Ken Lin

Posts: 1
Registered: 1/26/16
Re: Mobile Access - User is unauthorized
Posted: Jul 21, 2016 5:13 AM   in response to: Roy Smith
 
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Hey guys

I have the same problem

Do U solve it ?

Gabriel Quarty

Posts: 1
Registered: 7/31/13
Re: Mobile Access - User is unauthorized
Posted: Aug 2, 2016 12:24 AM   in response to: Roy Smith
 
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Hey Roy

What type of users having this problem? ldap? internal checkpoint users? two factors authentication? What are they using for authentication?

I will recommend creating an internal checkpoint user and test with that. If the problem persist, you will have to debug cvpnd.

Makarand Thite

Posts: 2
Registered: 2/25/14
Re: Mobile Access - User is unauthorized
Posted: Mar 18, 2017 4:52 PM   in response to: Gabriel Quarty
 
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HI

I have also the same problem and very random.

We are using LDAP for athentication

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