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Thread: FDEInstallDLL Unable to connect to driver

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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 2 - Pages: 1 - Last Post: May 23, 2017 8:29 PM by: Colin Sheffield Threads: [ Previous | Next ]
Michael Wingeier

Posts: 1
Registered: 5/19/17
FDEInstallDLL Unable to connect to driver
Posted: May 19, 2017 4:19 PM
 
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I am running FDE R77.30.01 on my Win7 and Win10 machines just fine, but I recently started testing the Win 10 Creators update, and now Checkpoint will not install on my test machines. I get an error that says "FDEInstallDLL Unable to connect to driver." Running the install manually gives me no more clues, as it just begins the install, and then goes to rolling back and saying the install was interrupted. Does anyone have any insight into this issue? Your assistance is appreciated, thank you.

Bill Swedberg

Posts: 2
Registered: 2/12/16
Re: FDEInstallDLL Unable to connect to driver
Posted: May 23, 2017 7:43 PM   in response to: Michael Wingeier
 
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For Win 10 Creators you need to run Client 80.70.209. Please see the knowledge article SK117155.

Colin Sheffield

Posts: 17
Registered: 2/13/13
Re: FDEInstallDLL Unable to connect to driver
Posted: May 23, 2017 8:29 PM   in response to: Michael Wingeier
 
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Hi Michael,

It sounds like the Device Agent version your using isn't compatible with Windows Creators Edition. The version that is compatible is E80.70.

The Endpoint Management platform that supports this client is R77.30.03; The link below is for the landing E80.70 landing page.

Solution Title: Enterprise Endpoint Security E80.70 Client
Solution ID: sk117155
Solution Link: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk117155

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