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Thread: Stop PsMain Error Code 0x5001400

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Permlink Replies: 4 - Pages: 1 - Last Post: Feb 12, 2010 3:28 AM by: Myton Lopez
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Stop PsMain Error Code 0x5001400
Posted: Nov 19, 2009 5:45 PM
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Steps taken were check disk, and defrag. Nothing plugged into the laptop except a power cord. Installed Pointsec and once completed I rebooted. As it begins to boot I get the following:
Stop PsMain Error Code 0x5001400

Any ideas??

Barry

Chris Fortunato

Posts: 1
Registered: 11/19/09
Re: Stop PsMain Error Code 0x5001400
Posted: Nov 19, 2009 9:28 PM   in response to: Guest
 
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I've read here that you can use the alternate boot menu (CTL-F10) at the CP login screen to enable a boot screen to load the Vista Recovery Console, and then hit the command prompt to clear the Prefetch folder out. Haven't gotten it to actually work yet, so YMMV ;)

Shadrack Tsotetsi

Posts: 30
Registered: 9/17/08
Re: Stop PsMain Error Code 0x5001400
Posted: Jan 28, 2010 2:19 PM   in response to: Chris Fortunato
 
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Ja...and the recovery file could not have been created, as you had not logged into the OS yet.

Get to your files...back them up...and re-install your machine.
Try the Dynamic Mount Utility, your checkpoint support guys can email that to you. OR
Try slaving the HDD to another computer with the same profile as the crashed one...remember to enable slave-drive in the master computer's Pointsec settings in the management console.

Carl Connor

Posts: 68
Registered: 8/6/09
Re: Stop PsMain Error Code 0x5001400
Posted: Feb 4, 2010 6:05 PM   in response to: Guest
 
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SYMPTOMS: You receive “Database Corrupt .PsMain" or "STOP in PsMain" during boot or when performing recovery.
CAUSE: Data corruption to the Pointsec system area and/or physical failure on the hard drive.
RESOLUTION:
Section A (PsMain error on boot)
If you see "Database Corrupt .PsMain" or "STOP in PsMain" error message when booting your machine then do the following.
1.) Try to boot your machine with nothing external hooked up except the power (not even the docking station) see if the machine can boot then. If you can boot after removing the following check to see what external device caused this. The most common would be a usb stick plugged in during boot. If this does not work proceed to step B.
2.) Run the psmain database recovery tool 0x50012b8 (You can get this tool from CKP) if this does not work you will need to decrypt your machine using recovery. If your machine has not encrypted yet then you can run fixboot (Make 100% sure it is not encrypted yet, fixboot is not to be ran on a machine that is encrypting or encrypted. and then remove pointsec in windows. Before a reinstall please run a defrag and a full checkdisk with the repair option. (If checkdisk finds numerous bad sectors this drive may be failing and it is suggested that you get a new drive.)
Section B (PsMain error when recovering)
1.) If you get a PsMain error before you can get to the recovery preboot login please try to make the recovery disk on a different machine and a new floppy. If you still get a psmain error before the recovery preboot login please call support for assistance in creating a working recovery media.
2.) If you get a PsMain error while the drive is decrypting please run our scanpart tool to try to fix bad sectors (You can get this tool from CKP)). If you still get a PsMain error please run our psscan to verify the integrity of the drive (You can get this tool from CKP)). If you get this far the psscan probably found errors on the drive. You can try making a sector by sector image of the drive then load it onto another drive then try to decrypt again or you can send this drive to a data recovery specialist.

Myton Lopez

Posts: 8
Registered: 6/19/09
Re: Stop PsMain Error Code 0x5001400
Posted: Feb 12, 2010 3:28 AM   in response to: Shadrack Tsotetsi
 
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I think I ran into this before and you will need tool - reco_img. You will need a floppy drive and a blank formatted floppy. Run the reco_img tool to create the floppy.

Boot from floppy and when you see PointSec... press F8.
From the menu select option – 2 Advanced Repair Options
At the next menu select option - 3 Repair a volume (including boot record).
Select volume…: press 1 for Disk and press Enter
Do you wish to remove PointSec - Press Y
Exit out by choosing option - 9 Return to main menu
From the menu select option – 9 Exit
You can remove the floppy and press Enter to reboot.
The computer should be able to boot into Windows now.

You should be able to remove the CheckPoint/PointSec install from the Add/Remove Programs and let it reboot.

You will also need tool CPClean.exe to remove all the Pointsec PC related entries and files from Windows.

Let it run and click Yes to continue and yes to reboot.

When you login again it will tell you - forced uninstallation of Pointsec is finished and click OK.

You may still see the icon in the system tray. You can run msconfig to remove it from the startup.

It is recommended you run a defrag and a full check disk to the drive before trying to re-install Checkpoint/Pointsec.

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